The COVID-19 pandemic hastened digital transformation for both the health care industry and for individuals — as health consumers, patients, caregivers, and health citizens. Two new reports from Accenture update our understanding of the changed health consumer in the context of both “home: and the health care ecosystem. These reports are Accenture’s annual Digital Health… Read More »
A new report by Accenture has found that, as digital becomes increasingly more critical in all aspects of healthcare, organizations have to master a new set of emerging digital technologies to deliver convenient and effective care. According to the findings, 94 percent of the 221 health executives surveyed said they believe emerging technologies have accelerated… Read More »
Paying for a cup of coffee with a smartphone instead of a credit card is gaining prominence among consumers — and is disrupting their spending patterns and consumption habits, according to new research co-written by a University of Illinois expert who studies operations management. Although paying for purchases in-person with plastic or online through a… Read More »
Looking for health information online is just part of being a normal, mainstream health consumer, according to the third Rock Health Digital Health Consumer Adoption Survey published this week. By 2017, 8 in 10 U.S. adults were online health information hunters. Six in 10 Americans looked for reviews of healthcare providers online, another new-normal consumer digital health… Read More »