Tag Archives: Approach

A nontraditional approach to fear and stress [PODCAST]

The Podcast by KevinMD | Podcast | November 12, 2020 “Like 9/11, we have a new reference point touching everyone on the planet: life before COVID-19 and life after. Regardless if you get it or don’t, the unknowns and secondary consequences are scary. Life before COVID was scary, too, minus the urgency. Before COVID, we… Read More: A nontraditional approach to fear and stress [PODCAST] »

How an omni-channel approach can aid patient experience

Patient dissatisfaction often comes from wait times rather than from actual clinical care. In healthcare, the complete consumer experience is repeatedly overlooked as a critical component to building loyal, repeat visitors. With smartphones in hand, we’ve gotten used to receiving instant information and a seamless customer experience. Text messages and alerts telling us that a… Read More: How an omni-channel approach can aid patient experience »